It is the objective of St. Margaret’s Care Home is to provide care to all residents to a standard of excellence which embraces fundamental principles of good care practice and this may be witnessed and evaluated throughout the practice, conduct and control of quality care in the home. It is a fundamental ethos that all residents who live in the home should be able to do so in accordance with the home’s Statement of Purpose and Philosophy of Care.
It is the object of the home that all residents shall live in a clean and safe environment and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of residents and will provide the appropriate degree of care to assure the highest possible quality of life within the home.
To meet the resident’s needs the care service within the home is designed to achieve the following objectives:
- To deliver a service of the highest quality that will improve and sustain the residents overall quality of life. In this respect the care service is designed to meet the requirements of a recognised accredited quality standard, but in a people orientated fashion.
- To ensure that the care service is delivered flexibly, attentively, and in a non discriminatory fashion while respecting each resident’s right to independence, privacy, dignity, fulfilment and the rights to make informed choices and to take risks.
- To ensure that the resident’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
- To ensure that the care service in whole is delivered in accordance with agreed contracts of care.
- To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development to enable resident’s care needs to be met.
- To manage care service efficiently and effectively to make the best use of resources and to maximise value for money for the resident.
- To ensure all residents receive written information on the home’s procedure for handling complaints, comment and compliments and how to use it (see Terms and Conditions)
- To ensure that the ageing, illness and death of a resident are handled with respect and as the individual would wish.
- To ensure the residents are assured that at the time of their death, staff will treat them and their families with care, sensitivity and respect.